Important: stay logged out of EA FC, the Web App and the Companion App throughout delivery. Do not access your game account until you receive the order completion notification.
How are coin prices calculated?
Pricing depends on your platform and quantity. Prices update in your currency, with eligible quantity discounts included in the total. Prices and exchange rates are managed by the store.
Can I change the currency?
We select your currency using your connection country when available. You can change it at the top of the page. If the country is unavailable, we use your device region, then USD. Conversions use the exchange rate set by the store.
Can buying coins affect my account?
Buying or transferring Ultimate Team coins from third parties violates EA rules and may result in coin removal or account restrictions. This store is independent of EA and cannot guarantee protection from enforcement. Read EA's rules.
When does delivery begin?
After payment is confirmed and the account is ready. Vodafone Cash orders remain unpaid until the store owner or order manager confirms receipt. Creating an order or contacting support does not start fulfilment.
Are cancellations or refunds available?
No discretionary refunds are offered after fulfilment starts or delivery. Request cancellation through support before fulfilment starts; it is accepted if the order can be stopped, with any actual, documented costs permitted by law explained before cancellation is confirmed. Your mandatory statutory rights are preserved. Read the cancellation and refund policy.
We do not offer discretionary refunds once fulfilment has started or coins have been delivered. You may request cancellation through support before fulfilment starts. Approval depends on whether the order can actually be stopped and on mandatory rights under applicable law.
01 / Requesting cancellation
Contact us first
Request cancellation through live support on this website and provide your order number and the contact email used at checkout. Do not send passwords, EA backup codes or card details in the conversation.
Submitting a cancellation request does not automatically cancel the order or guarantee that fulfilment will stop. Our team reviews the order status and confirms the outcome.
02 / Before fulfilment starts
Cancellation when the order can be stopped
If fulfilment has not started and cancellation is possible, we cancel the order and refund the amount paid, less any actual, documented cancellation costs permitted by law, if applicable. Fulfilment starts when our team begins transferring coins to your account; creating an order or recording payment alone does not count as starting fulfilment.
03 / Refund amount
Costs explained before cancellation is confirmed
Deductible costs may include non-refundable payment or refund processing fees or an actual currency conversion loss related to the transaction, only to the extent permitted by law. We do not impose a fixed percentage or an estimated penalty.
Before confirming cancellation, we explain the amount paid, the documented cost, its percentage of the amount paid and the net refund. Deductions cannot exceed the actual cost or the applicable legal limit, whichever is lower. If there are no permitted costs, the full amount is refunded.
Refunds are returned through the original payment method where available. We confirm when the refund is processed and explain the expected timeframe. The time it takes to appear in your account depends on the payment provider or bank, subject to any legally required deadline.
04 / After fulfilment starts
Orders in progress and delivered coins
Once fulfilment has started or coins have been delivered, we do not accept discretionary cancellations or refunds for a change of mind. If you experience a delivery issue, contact us so we can investigate and resolve it.
Your statutory rights are preserved
This policy does not exclude or restrict mandatory cancellation or refund rights under applicable law, including rights relating to non-delivery, defects or a service that does not match its description. Where there is a conflict, the law applies, and no fees are deducted where prohibited by law.
Prepare your EA account and backup codes, then complete your FC 27 coin order with an illustrated mobile-friendly guide to checkout, payment and tracking.
Illustrations, not screenshots of a real account. EA menu labels may vary by language and update.
Before you begin
Tick what you have ready. This is a review checklist; no account information is needed here.
01
Check the correct EA account
Check that you can sign in to the EA account connected to the Ultimate Team you want to top up. Your EA email can differ from your PlayStation or Xbox email and from your order contact email.
Game accountEA → Ultimate TeamContact email ≠ necessarily EA email
Check the team’s account, not just your console login.
02
Prepare three backup codes
In your EA account, open Security and Privacy, then Two-factor authentication. If it is off, enable it and follow EA’s verification prompts. Choose View backup codes and prepare three different unused codes. Keep the remaining codes private.
A backup code is different from the temporary code sent to your email or authenticator. Do not post codes in chat or send a screenshot.
Masked examples; enter your codes only in the order fields.
03
Check Web App access before ordering
Open the Web App and check that your team and Transfer Market are accessible. In-game access does not necessarily mean Web App access. If the market is locked or you cannot sign in, ask support before paying so the team can check whether your order can be fulfilled.
Check access first, then sign out before submitting the order.
04
Choose platform and amount
In the coin calculator, choose PlayStation / Xbox for console or PC for computer. Set the amount, add it to your cart and review the currency and total. 100K means 100,000 coins; 1M means one million.
CartPlayStation / Xbox · PC100K = 100,000Review the total before continuing
Live prices are shown in the calculator and cart, not this illustration.
05
Enter contact and delivery details
Continue to account details. Enter your name and contact email for updates, then your EA email, EA password and three backup codes, one per field. Guest checkout is available; a store account is optional.
Use the dedicated fields for sensitive information. Delivery details are encrypted on the server; do not put them in a support message.
Checkout fieldsContact: name + emailDelivery: EA email + passwordEA codes: 1 / 2 / 3
Contact email receives updates; EA email identifies the delivery account.
06
Review payment and confirm
Choose an available method and review the final charge. For cards, complete the secure payment form if enabled. For Vodafone Cash or InstaPay, ask support for transfer details. Do not transfer to a number provided outside the website conversation.
Creating an order does not mark it as paid. Manual transfers remain awaiting payment until the owner or an order manager confirms receipt. A payment confirmation is then sent to your verified email.
Order and payment are separateOrder created → awaiting paymentReceipt confirmed → paid
Check order status. If it is delayed, ask support rather than paying again.
07
Stay signed out and track delivery
Stay out of EA FC, Web App and Companion App throughout the order until you receive its completion notice. Do not sign in during fulfillment.
Follow payment and delivery status on the order page or the guest’s secure recovery link. If the team adds a tracking link, it appears on your order and is emailed to your verified address. After completion, change your EA password and regenerate backup codes.
Clear order trackingPayment → delivery → completedReturn to the game after completion
Payment confirmation is different from delivery completion.
If you get stuck
Cannot find backup codes?
Check that two-factor authentication is enabled and complete any verification requested by EA. Use the official EA guide above. Keep account protection enabled; contact support if you need help.
Payment confirmed: can I open the game?
Wait for the order completion notice. Receipt of payment does not mean coin delivery is finished.
Cannot find a guest order?
Open order tracking and use recovery with your contact email and order reference to receive a secure link. Check spam if the email is missing.
Ready to continue?
Review your preparation and start, or ask us about the step you need help with.
Coins Valley is independent and is not affiliated with EA, PlayStation or Xbox. Buying or transferring coins from third parties violates EA rules and may result in coin removal or account restrictions. Read the EA rules before deciding.
